Shipping Policy
.Shipping Policy
Thank you for shopping with Paw Swee! We want to make sure your order arrives safely and on time. Please read our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship within Australia and internationally. Shipping rates and delivery times vary depending on your location.
Domestic Shipping (Australia)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Express Shipping | 2–5 business days | Calculated at checkout |
International Shipping
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard International | 10–21 business days | Calculated at checkout |
| Express International | 5–10 business days | Calculated at checkout |
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website.
Customs & Duties (International Orders)
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@pawswee.store and we will do our best to resolve the issue promptly.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to us at support@pawswee.store We're happy to help!